At Nousy, we are dedicated to ensuring a smooth and efficient shipping process for all our customers, guaranteeing that your pet's toys arrive promptly and in excellent condition. Here are the key details of our Shipping Policy:

Order Processing Time:

We aim to prepare and dispatch your orders within 1-2 business days (excluding weekends and holidays) from the time of purchase. Our dedicated fulfillment team meticulously handles each item to ensure it's packed securely and ready for shipment.

Shipping Options:

• Standard Shipping: Our standard shipping method typically delivers orders within 4-6 business days. This service is provided at no additional cost to our customers.
• Expedited Shipping: For those in need of faster delivery, we offer expedited shipping options with delivery times ranging from 2-4 business days, available for a fee of $9.99 USD.

Order Tracking:

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your shipment and estimate its arrival time accurately.

Peak Season Considerations:

During peak seasons or times of high demand, such as holidays and promotional events, slight delays in shipping times may occur. We appreciate your patience and understanding during these periods, and rest assured, we're working diligently to ensure timely deliveries.

Shipping Restrictions:

While we strive to accommodate all our customers, please note that we are unable to deliver to certain locations. Additionally, shipping to multiple addresses within a single order is currently not supported.

Tax Policy:

At Nousy, we believe in transparency and simplicity. Therefore, we do not impose any additional taxes or hidden fees on our customers. The price you see at checkout is the final price you'll pay.

Customer Support:

Your satisfaction is our top priority. If you encounter any issues or delays with your shipment, our friendly and knowledgeable customer support team is available to assist you. Simply reach out to us at [email protected], and we'll promptly address any concerns or inquiries you may have.

Thank you for choosing Nousy Pet's Toys. We're committed to providing you with reliable, high-quality products, and exceptional service every step of the way.