At Nousy, we prioritize your satisfaction above all else, and we are dedicated to ensuring a seamless and stress-free experience with every purchase. If you find yourself not completely satisfied with your order, our comprehensive Returns and Refunds Policy will be tailored to meet your needs. Here's how it works:

Initiate a Return:

To begin the return process, please ensure the item is unused, in its original condition, and with all tags intact. Returns are accepted within 30 days of purchase.

Refund Process:

Our refund process is simple and efficient. Upon receipt and inspection of the return, the refund will be promptly transferred to the original payment method. Please allow 5-7 business days for the refund to be processed. For quick processing, we recommend providing visual evidence such as photos or videos showing any defects or damage for a quick resolution.

Steps to Initiate Refund:

Please contact our customer service team at [email protected] to begin the return process. Provide the reason for return along with your order number. Wait for instructions on the return shipping address. Once we receive and verify your return (usually within 72 hours), you will receive a confirmation email. Refunds, if any, will be processed within 7 days. Please note that your bank or credit card company may require an additional 3-5 business days to process.

Insurance Scenarios:

• Customer Dissatisfaction: If the return is due to customer dissatisfaction, return shipping costs are the customer's responsibility. Refunds will be issued for the item cost less the original shipping charge.
• Defective Product: In case the product is defective, please provide a clear picture of the defect to [email protected]. We will arrange a return label, and upon inspection, we will issue a full refund.
• Damaged Package: If your package arrives visibly damaged, document the damage with photos and contact us immediately. We will work with the carrier to resolve the issue, offer a replacement, or refund accordingly.
• Wrong Product: In case the product sent to you is of the wrong model, please provide a clear image of the wrong product to [email protected]. We will check and refund the full corresponding amount.
• Product Does Not Arrive: Please contact us immediately if your product is past the expected delivery date and you have not received any notification from us about late delivery. We will resolve and fix your situation immediately and refund your entire amount.

For any questions or concerns regarding returns and refunds, our dedicated customer service team is available at [email protected].

Cancellation Policy:

If you want to cancel your order after we have confirmed your order, please contact [email protected]. We will resolve it, and you will not incur any loss from the cancellation.

Thank you for choosing Nousy Pet's Toys. Your trust is invaluable to us, and we eagerly look forward to providing you with exceptional service!